At Prompt Urgent Care, we are committed to protecting your privacy and safeguarding your personal and health information. Whether you visit our clinic or use our website, we take your privacy seriously and handle your information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable. By using our website or receiving services from Prompt Urgent Care, you acknowledge the practices described in this Privacy Policy.
Our Commitment to Your Privacy
We are required by law to maintain the privacy and security of your protected health information (PHI). We are also required to provide you with notice of our legal duties and privacy practices regarding your health information. We follow the privacy practices outlined in this policy and will continue to do so unless updated as permitted by law. We reserve the right to revise this Privacy Policy at any time. Any updates will become effective when they are posted on this website and will apply to all information we maintain, including information collected before the changes were made.
Information We Collect
Depending on how you interact with us, we may collect information such as:
- Name, address, phone number, and email address
- Date of birth and identification details
- Insurance information, when applicable
- Medical history, symptoms, treatment records, and other health-related information
- Information submitted through appointment requests, online forms, or contact forms
- Website usage information, including browser type, device information, IP address, and pages visited
We collect only the information necessary to provide quality healthcare services and improve your experience with our website.
How We Use Your Information
We may use your personal and health information to:
- Provide medical evaluation, treatment, and follow-up care
- Schedule appointments and communicate with you
- Process payments and insurance claims
- Respond to your questions or requests
- Improve our services and website functionality
- Send appointment reminders and important healthcare information
- Notify you of new services or health-related updates that may be relevant to you, when permitted by law
Sharing Your Information
Prompt Urgent Care does not sell, rent, or lease your personal information to third parties.
We may disclose your information only when necessary to:
- Provide medical treatment or coordinate your care
- Process billing and insurance claims
- Comply with federal, state, or local laws and regulations
- Respond to lawful requests from government agencies or courts
- Protect the rights, safety, or property of our patients, staff, or organization
- Work with trusted service providers who assist us in operating our practice or website. These providers are contractually required to maintain the confidentiality and security of your information.
Your Rights
Subject to applicable law, you have the right to:
- Request access to your medical records
- Obtain copies of your health information
- Request corrections to inaccurate or incomplete information
- Request restrictions on certain uses or disclosures of your information
- Request confidential communications through alternative methods or locations
- Receive an accounting of certain disclosures of your protected health information
- File a complaint if you believe your privacy rights have been violated
Requests for access to medical records or amendments should be submitted in writing to our Privacy or Compliance Officer.
Website Cookies
Our website uses cookies and similar technologies to improve your browsing experience. Cookies help us:
- Remember your preferences
- Understand how visitors use our website
- Improve website performance and functionality
- Analyze website traffic
You may choose to disable cookies through your browser settings; however, doing so may affect certain website features.
Website Analytics
We may use website analytics tools to better understand how visitors interact with our website. These tools may collect information such as pages viewed, time spent on the website, browser type, and general geographic location. This information is used only to improve our website and services.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal and health information from unauthorized access, disclosure, alteration, or destruction. While no method of electronic transmission or storage is completely secure, we continually work to maintain appropriate security measures to protect your information.
Children’s Privacy
Our website is not intended to collect personal information directly from children without parental or guardian involvement. When healthcare services are provided to minors, information is collected only as necessary to provide medical care and in accordance with applicable laws.
Third-Party Websites
Our website may contain links to third-party websites for your convenience. Prompt Urgent Care is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any website you visit.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements. Any revisions become effective immediately upon posting on this website. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy, your privacy rights, or how your information is handled, please contact Prompt Urgent Care directly. We are committed to protecting your privacy while providing safe, convenient, and compassionate healthcare services.